售前服务的主要目的是帮助我们的客户对产品产生一定的了解，尽可能使得产品与服务满足顾客的需求，跨境电商公司的电商培训对于店铺的电商海外口碑起到的作用不容忽视。

一、核对基本信息

Dear friends,

Thank you for your order. In order to ensure the accuracy of your order, please confirm the following basic information:

1.Check your receipt address is correct;
2. Product name or number;
3. Color;
4. Quantity;
5. Transportation way.

After you confirm the correct order, we will arrange the shipment at the first time.Thank you very much!

译文:亲爱的朋友，非常感谢您的订单，为了确保您订单的准确性，请确认以下基本信息:

1) 请检查您的收件地址是否正确。
2)产品名称或编号。
3)颜色。

4)数量。

5)运输方式。

您确认订单正确后，我们将在第一时间安排发货。非常感谢！

二、下单但未付款对策

Dear friends,

We have got your order of x. But it seems that the order is still unpaid. If there's anything I can help with the price, size, etc., please feel free to contact me, after the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks!

Best Regards!

译文:亲爱的朋友，我们已收到您的订单x (产品名称数量等)，但订单似乎未付款。如果在价格和尺寸上有什么能帮助的，请随时与我联系。当付款完成，我将立即备货并发货。谢谢!

三、货物断货对策

Dear fiends,

we are very sorry that item you ordered is out of stock at the moment. I will contact the factory to see when it will be available again. I would like to recommend some other items of similar styles. Hope you like them too. You can click on the following link to check them out х х ( link:_ _ _ ) .If there's anything I can help with, please feel free to contact us.

Thanks! Best Regards!

译文:亲爱的朋友，真对不起，您订购的产品目前缺货，我会与工厂联系确认什么时候能供货，并随时告知你。以下链接提供的产品也很不错，您可以看看。有什么我可以帮忙的，请告知，并与我们联系。谢谢!

四、买家未付款对策

Dear friends,

We've reset the price for you. We have given you an x % discount on the original shipping price.Since the price we offer is lower than the market price and as you know shipping cost is rally high,our profit margin for this product is very limited. Hope you are happy with it and you are welcome to contact me if there's anything else I can help with.

Best regards!

译文:我们已经为您重置价格并给您原运价X%的折扣。如您所知，运输成本非常高，我们提供的价格比东南亚消费市场市场价格低，我从这个产品中赚取不了多少利润。希望您满意，随时与我联系。