售后沟通主要是东南亚消费市场的客户收到产品之后的一系列问题，包括退换货问题、买家确认收货以及买卖双方互评，其对于跨境电商品牌的电商海外口碑所造成的影响不可忽视。

一、退换货问题对策

Dear friends,

If you are not satisfied with the products, I'm sorry for the inconveniences. You can return the goods back to us. Or we will give you a replacement or give you full return; we hope to do business with you for a long time. We will give you a big discount in your next order.

Best regards!

译文:亲爱的朋友，很抱歉给您带来了不便。如果不满意产品，您可以把货物退回，我们将为您更换或者全额退款。我们希望能和您达成交易关系。当您下次购买时，我们将给您最大的折扣。

二、询问是否收到货

Dear friends,

According to the status shown on EMS web site, your order hasbeen rcceived by you.If you havegot the items, please confirm it on Lazada.com If not, please let meknow. Thanks!

Best Regards.

译文:亲爱的朋友，EMS网站显示您已收到货物。如果您已收到货物请到来赞达确认，如果有问题请告知我。谢谢!

三、客户确认收货

Dear buyer,

I am very happy that you have received the order. Thanks for your support. I hope that you are satisfied with the items and look forward to doing more business with you in future.

By the way, it would be highly appreciated if you could leave us a positive feedback. Which will be a great encouragement for us? If here's any thing I can help with, don't he state to tell me. Thank!

译文:亲爱的顾客，我很高兴地看到您已收到货，感谢您的支持。希望您满意，并期待着在将来与您做更多的生意。如果您可以给我们一个积极的反馈，我们会非常感激，因为这对我们来说是一个很大的鼓励。如果有什么我可以帮助的，不要犹豫，请告诉我。

四、客户收货后投诉产品有损坏

Dear friends,

I am very sorry to hear about that since I did carefully check the order and the package to make sure everything was in good condition before shipping it out, suppose that the damage might have happened during the transportation. I'm sorry for the inconvenience this has brought you. I guarantee that 1 will give you more discounts to make this up next time you buy from us. Thanks

for your understanding.

Best Regards.

译文:亲爱的朋友，很抱歉听到发给您的货物有残损，我在发货时再三确定了包装没有问题才给您发货的。残损可能发生在运输过程中，我们]因为带给您的不便深表歉意。当您下次从我这里购买时，我将会给您更多的折扣。感谢您的谅解。

五、完成交易表示感谢，并希望客户下次能够再次光临的对策

Dear friends,

Thank you for your purchase, I have prepared you some its which will be set you along with the goods. Sincerely hope you like it, I will give you a discount if you purchase another products.

译文:谢谢您的购买，我们为您准备了一些礼物。如果您下次购买其他产品，我们会在打折的基础上再送您一份小礼品，真诚希望您能喜欢。

六、提醒买家给自己留评价

Dear friends,

1 hanks for your continuous support to our store, and we are striving to improve our selves in terms of service, quality, sourcing, etc. It would be highly appreciated if you could leave us a positive feedback,which will be a great encouragement for us. If there's anything I can help with, don't hesitate to tell me.Best Regards.

译文:亲爱的朋友，感谢您继续支持我们，我们正在改善我们的服务、质量、采购等。如果你可以给我们一个积极的评价，我们将会非常感谢，因为这对我们来说是一个莫大的鼓励。如果有什么我们可以帮助您的，不要犹豫，请告诉我们。

七、收到顾客好评

Dear friends,

Thank you for your positive comment. Y our encouragement will keep us movement forward. We sincerely hope that we'll have more chances to serve you.

译文:亲爱的朋友，感谢您的积极评价。您的鼓励是我们]前进的动力，我们真诚地希望能有更多的机会为您服务。

八、向买家推荐新品对策

Dear friends,

With Christmas / New Year, We can give you a big discount on X pieces per purchase. Click on the links below to see them. Thank you for your patronage.

译文:亲爱的朋友，随着圣诞节/新年的到来，我们可以给您较多的折扣。请单击下面链接。感谢您的惠顾。